Workplace Diversity & Inclusion Training

Duration: 2 Days

Delivery methods:


  • Group exploration and discussion led by facilitator

  • Individual exercises and group exercises

  • Presentation

  • Questions and answers

  • Practical exercises

  • Case studies

  • Problem solving


Workplace Diversity & Inclusion Training provides participants with a thorough understanding of their role in creating and promoting a safe and welcoming work environment for colleagues and customers. Ensuring that a corporate organisation is aware of cultural and organisational bias can provide the foundation for a diverse and inclusive workplace.


Employers have a responsibility to create and promote a diverse and inclusive workplace, but what’s more, there is strong evidence to suggest that workplaces that not only participate in, but adopt and encourage diverse and inclusive workplaces have better economic standing and revenue. 

Course objectives

By the end of this training course participants will be able to:

  • Identify their own biases related to diversity and inclusion

  • Understand and be able to articulate the difference between diversity and inclusion

  • Understand and create a plan for adopting and incorporate diversity and inclusion in the workplace

  • Identify situations in which further discussion and planning needs to take place in their own workplaces related to diversity and inclusion

  • Create a plan for taking action after completion of the training

Target audience

This course is for employers and their employees who wish to adopt and foster a rich, diverse and inclusive workplace. It may be presented as part of on-the-job training for new employees or professional development for existing employees. Employers are encouraged to participate in this training as well in order to fully understand the role of a corporation in relation to diversity and inclusion training, awareness, adoption, and action.

Course Outline

Module One: Introduction to Diversity & Inclusion

Review of Objectives/ Logistics of Workshop

Difference between diversity and inclusion 

Activity: Identify opportunities to foster diversity and/or inclusion in the workplace


Module Two: Understanding Diversity at a Deeper Level

What is diversity and how does it apply to the workplace?

Activity: How to begin developing a diverse workplace today - actions to take 


Module Three: Understanding Stereotypes in the Workplace

Identifying your own stereotypes

Activity: Review of case studies to identify stereotyping issues in the workplace

Working with biases in the workplace


Module Four: How to Break Down the Barriers to become Diverse and Inclusive

Identify barriers and biases

Activity: How to develop solutions with stakeholders in order to overcome biases in the workplace


Module Five: Improving Communication Skills in the Workplace

Verbal communication cues and triggers

How to listen effectively 

Activity: Review of case studies to identify verbal triggers for inclusive behaviour in the workplace


Module Six: How to Improve Non-Verbal Communication Skills in the Workplace

Taking ownership of your communication skills

How to read others’ communication skills

Activity: Why you shouldn’t rely on non-verbal communication during job interviews


Module Seven: Sensitivity in the Workplace

How much is too much? 

Where do you draw the line? 

Activity: Accommodation in the workplace


Module Eight: Discrimination and How to handle it

What to do if you experience discrimination or have to facilitate issues related to discrimination

Strategies to prevent discrimination

Activity: Identify instances of discrimination and create plans for prevention and reconciliation 

Module Nine: Managing Discrimination and Inclusion Complaints

Gather the facts

Determine solutions for a positive outcome

Activity: Review of sample sheets and conducting interviews 


Module Ten: Conclusion and Overview

Review of Modules

Creating a plan for workplace diversity and inclusion goals

Activity: Discuss and create takeaways for action items

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 All courses can be tailored to your company's needs

Contact Raymond Young PhD

tel: (+44) 7850 580842