Creative Problem Solving and Decision Making

Duration: 2 Days

Delivery methods:


  • Self-discovery and critique

  • Group exploration and facilitator led discussions

  • Game based learning 

  • Practical exercises

  • Best practice theory exploration


This highly interactive workshop introduces a variety of creative solution generation and decision making techniques. Participants will develop the skills necessary to analyze a problem, generate creative solutions, and decide which solution most closely matches their needs.
After practicing the new tools and techniques, participants will apply them on an interesting case study. The case study presented at the beginning of class will take participants back to ancient Egypt where as a team they have to solve a problem otherwise the Pharaoh will be very angry. 

Course objectives

By the end of this training course participants will be able to:

  • Apply logical tools to properly analyze problems for root causes.

  • Establish and compare options in a variety of situations.

  • Identify the best choice from various options and address group think.

  • Achieve group consensus about important decisions.

  • Apply a four step process to systematically solve problems and decide on appropriate solutions.

  • Use methods and tools (systematic process and fishbone diagramming) to discover the underlying cause of a problem.

  • Use brainstorming, mind mapping, and several other creative thinking techniques to generate possible solutions to the problem.

  • Use the following decision making techniques: Pro/Con, Force Field Analysis, Decision Matrix, Feasibility/Capability Analysis, and Cost/Benefit Analysis.

  • Create an action plan to implement the appropriate solution.

Target audience:

Business professionals who want to develop practical skills and approaches to problem solving, creative idea generation, and decision making tools where the solutions are not always obvious. 

Outline of topics:

Step 1: Define the Problem

Systematic problem definition (six basic questions)

Systematic problem definition grid

Cause and effect/Fishbone/Ishikawa diagrams

Why-Why diagrams

Step 2: Find Creative Solutions

Eight blocks to creative thinking


Mind maps


Reverse brainstorming 

De Bono's six thinking hats

Step 3: Evaluate and Select Solution

Pro's and con's 

Steps in force field analysis

Cost/benefit analysis

Feasibility/capability analysis

Step 4: Implement Solution and Create an Action Plan

Planning and scheduling

Planning steps

The big planning tip

                                                                   Accredited by pure potential and quantum possibilities

Contact us for a quote


 All courses can be tailored to your company's needs

Contact Raymond Young PhD

tel: (+44) 7850 580842