Conflict Resolution
Duration: 2 Days
Delivery methods:
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Self-discovery and critique
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Group exploration and facilitator led discussions
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Practical exercises
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Best practice theory exploration
Overview:
Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.
Course objectives
By the end of this training course participants will be able to:
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Learn, practice and follow a process of resolving conflict
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Become more confident in handling interpersonal and common workplace conflict situations
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Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
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Follow a step-by-step process of successfully mediating conflict between two parties.
Target audience
Business professionals who wish to enhance their communication and conflict resolution skills.
Course Outline
Module 1: Conflict Resolution Primer
Is conflict good or bad?
Potential benefits of conflict
The costs of conflict
Is this a conflict? Definition of workplace conflict
Module 2: Conflict Anatomy
The Four possible conflict outcomes
Conflict resolution styles
Find out your preferred conflict resolution style – self-assessment
Module 3: The Language of conflict resolution
The importance of using the right language when resolving conflict
The six conflict resolution language fundamentals
Module 4: The Conflict Resolution Process
The conflict resolution process
The conflict resolution process skill practice activity
Games and conflict resolution
Counter tactics and dealing with games
Module 5: Mediating conflict
What is mediation?
Characteristics of a mediator
Key mediation tips
The Four steps of meditation
Accredited by pure potential and quantum possibilities
Contact us for a qoute
All courses can be tailored to your company's needs
Contact Raymond Young PhD
tel: (+44) 7850 580842