Managing People

Duration: 2 Days

Delivery Methods

  • Self-discovery and critique

  • Group exploration and facilitator led discussions

  • Game based learning 

  • Practical exercises

  • Best practice theory exploration


Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program helps you teach key management concepts with a fun practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.

Course objectives

By the end of this training course participants will be able to:

  • Identify the personal qualities and skills of an effective manager/supervisor.

  • Recognise the importance of setting clear objectives and instructions to facilitate good performance.

  • Understand and implement the principle of MBWA (Management By Walking Around) to check that standards are being maintained through effective performance monitoring.

  • Identify methods for monitoring staff’s performance against both quantifiable as well as behavioural objectives.

  • Understand the importance of constructive feedback in maintaining performance standards.

  • Understand the key concept of situational leadership. 

  • Identify ways to motivate staff in the workplace.

Target audience

People managers – line managers- supervisors

Course Outline

Module 1: Introduction

The Four Management Fundamentals

What’s your job?

The Perfect Manager – Activity

The Perfect Employee --Activity


Module 2: Setting Direction

The Management Cycle

Situational Leadership

Goals and Direction Setting

SMART goals and making the intangible tangible

Module 3: Monitoring Performance

Monitoring performance against quantifiable objectives

Monitoring performance against behavioral objectives

Management by walking around – MBWA

You get what you inspect” – activity

Module 4: Keeping Staff Motivated

What motivates us? 

Maslow’s hierarchy of needs

Frederick Herzberg’s motivational model

Skill vs Will Matrix


Module 5: Giving Feedback

Positive and negative feedback 

BEF formula for constructive feedback

Forum theatre interactive role play and case study

                                                                     Accredited by pure potential and quantum possibilities

Contact us for a quote


 All courses can be tailored to your company's needs

Contact Raymond Young PhD

tel: (+44) 7850 580842