Managing People
Duration: 2 Days
Delivery Methods
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Self-discovery and critique
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Group exploration and facilitator led discussions
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Game based learning
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Practical exercises
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Best practice theory exploration
Overview:
Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program helps you teach key management concepts with a fun practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.
Course objectives
By the end of this training course participants will be able to:
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Identify the personal qualities and skills of an effective manager/supervisor.
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Recognise the importance of setting clear objectives and instructions to facilitate good performance.
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Understand and implement the principle of MBWA (Management By Walking Around) to check that standards are being maintained through effective performance monitoring.
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Identify methods for monitoring staff’s performance against both quantifiable as well as behavioural objectives.
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Understand the importance of constructive feedback in maintaining performance standards.
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Understand the key concept of situational leadership.
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Identify ways to motivate staff in the workplace.
Target audience
People managers – line managers- supervisors
Course Outline
Module 1: Introduction
The Four Management Fundamentals
What’s your job?
The Perfect Manager – Activity
The Perfect Employee --Activity
Module 2: Setting Direction
The Management Cycle
Situational Leadership
Goals and Direction Setting
SMART goals and making the intangible tangible
Module 3: Monitoring Performance
Monitoring performance against quantifiable objectives
Monitoring performance against behavioral objectives
Management by walking around – MBWA
You get what you inspect” – activity
Module 4: Keeping Staff Motivated
What motivates us?
Maslow’s hierarchy of needs
Frederick Herzberg’s motivational model
Skill vs Will Matrix
Module 5: Giving Feedback
Positive and negative feedback
BEF formula for constructive feedback
Forum theatre interactive role play and case study
Accredited by pure potential and quantum possibilities
Contact us for a quote
All courses can be tailored to your company's needs
Contact Raymond Young PhD
tel: (+44) 7850 580842